Technology Support Analyst - Vigo, Pontevedra - Witan Search

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    Witan Search Vigo, Pontevedra

    hace 23 horas

    Descripción

    Job Title: Technology Support Analyst

    This role involves providing technical support for cloud-connected laundry systems across Europe.

    • Provide Tier 1–2 technical support for connected laundry systems including hardware, software, and cloud platforms.
    • Troubleshoot IoT device issues including network connections, routers, gateways, and Wi-Fi-enabled machinery.

    The ideal candidate will have experience in technical support, field service or customer-facing technology roles with knowledge of networking fundamentals such as IP configuration and local network setup. Strong communication skills are required to explain technical issues to non-technical users. Travel requirement is up to 25–30 percent mostly within Europe.

    Key Skills:
    • Technical knowledge of IoT devices
    • Cloud-based systems experience
    • Problem-solving abilities

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