Customer Service Coordinator - Barcelona, España - SCALABLE Network Technologies

Descripción

Date:

Aug 1, 2023- Country: Spain- State / Province: Catalonia- City: Barcelona- Job Type: Internal Temporary Worker- Job ID: 50792Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization.

Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

Our technical solutions - and our methods for creating them - help connect and secure the world. Learn more about what we do and how we do it.

Our powerful culture has led to us being independently recognized on Fortune 100's Best Companies List and we are "Great Place to Work" Certified.

We're driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.

At Keysight, Inclusion, Equity & Diversity is an integral part of our core values.

We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.

We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development.

This is Keysight - People and Culture - YouTube


Who are we and what do we do?:

Keysight Technologies is a leading technology company that helps enterprises, service providers, and governments accelerate innovation to connect and secure the world.

Keysight's solutions optimize networks and bring electronic products to market faster and at a lower cost with offerings from design simulation, to prototype validation, to manufacturing test, to optimization in networks and cloud environments.

Customers span the worldwide communications ecosystem, aerospace and defense, automotive, energy, semiconductor and general electronics end markets.

Keysight generated revenues of $4.3B in fiscal year 2019, and Keysight's first fiscal quarter of 2020 revenue is expected to be in the range of $1.045 billion to $1.065 billion.

No other company offers our depth and breadth of measurement tools and expertise. Our singular focus helps scientists and engineers address their toughest challenges with precision and confidence. With our help, they are better able to deliver the breakthroughs that make a measurable difference in the world.


Who are we looking for?:

We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives).

Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to delivery to payment process.

What will you be doing?:

• Managing customer service requests such as endtoend order status management, for example:
• order creation based on input from client and field sales representative

- input and tracking of repair/calibration requests
- manage product changes or returns
- monitor end-to-end order process status and ensure closure
- resolve questions around invoicing requirements, contract issues/administration or lease administration

• Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests
• Determining and developing new or improved approaches to processes or tasks
• Exercise sound planning and judgment when managing client requests
• Solving a broad range of customer service problems varying in scope and complexity

Job Qualifications:

• Language requirements
  :Native English with Hebrew.

Another European language will be highly appreciated:

• Minimum of 3 years relevant experience in a complex, fastpaced customer service environment
• Experience working in a Middle East environment.
• Positive, cando attitude to ensure customer satisfaction and to go "above and beyond."
• Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
• Good time management and organizational skills to maximize productivity
• Detail and processoriented to ensure data accuracy and ope