Tech Lead - Barcelona, España - Blu Selection

Blu Selection

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Our client is currently in search of a Technical Lead in the vibrant city of Barcelona. If you possess a project management mindset and have previous experience, this opportunity is made for you. Join an expanding international team that boasts a strong global presence across Europe.

Tasks

Your responsibilities and impact working as a Technical Lead will be:

Responsible for managing escalations within the GTS Function Onsite scope.
Responsible for monitoring service quality according to KPI's, creating reports, and data analysis.
Proactively identify gaps, propose improvement actions, and explore solutions.
Build profitable relationships with vendors and thirdparties, with the ability to negotiate and procure, aligned with budget control.
Maintain confidentiality when dealing with sensitive or personal issues.
Participate in Interviews, lead operational meetings, and project management.
Facilitate coordination on internal projects and rollouts, cascade and followup with the team and stakeholders.
Ensure (phone) availability and coverage within working hours.
Ensure GTS and the entire team comply with previously agreed audit controls and security compliance measures.
Maintain a good knowledge of the full EMEA scope to support users across EU/UK.
Interest in creating user guides, howto tutorials, and engaging customers.
Continuously look to improve, selfchallenging, and challenge the status quo of the department.
Keep proactively updated in corporate IT projects and become a technical expert of the internal infrastructure.

Requirements:

Skills, qualifications, and interests you need to succeed in this role:

Knowledge of Windows 10, MacOS, networking components, services, inventory tools, deployment software, endpoint management consoles, and user profiles.
Experience coordinating projects such as HW or SW implementation, office moves, assets lifecycle,etc. especially if at international level.
Experience with Service ticketing and Inventory tools (GSD, Jira)
Excellent communication skills in English, both verbal and written, with the ability to communicate technical issues to IT and nonspecialist audiences at all levels.
Strong customer service, analytical thinking, research, and interpersonal skills.
High customer and vendor engagement and negotiation skills with ability to liaise with commercial

account managers and suppliers.

Benefits:

What's in it for you?