Descripción

Customer Care Agent with Spanish and Portuguese - Porsche Digital Customer Relations Hub

• Full Time
• Barcelona, Provinz Barcelona, Spanien
• Hybrid
• With Professional Experience
• 5/6/24

About the job

We are excited to invite you to join us in building Porsche's Customer Relations Hub (CRH) in Barcelona, where we aim to create a new and innovative platform to inspire the customer experience of the Porsche brand. As a Customer Expert for the Iberian market, your role will be instrumental in ensuring customer success, making you a valuable Porsche Ambassador.

Are you fluent in both Spanish and Portuguese? We are seeking passionate individuals who possess a deep understanding of the Porsche brand and are eager to revolutionize our customer service. As a Customer Expert, your mission will be to become the home that our clients want to return to, delivering high levels of satisfaction and care.

Responsibilities:

• Representing our client's products and services to customers
• Being the primary point of contact for customers from the Iberian market
• Supporting the development of the Customer Interaction Center through the introduction of your ideas
• Utilizing your communication skills to assist customers with a wide range of inquiries
• Ensuring customers have a positive experience that aligns with our client's quality standards

Requirements:

• Native-level fluency in Spanish and Portuguese, along with a proficient level of English
• Experience working in the automotive industry is a plus
• Excellent verbal and written communication skills
• Ability to quickly understand customer needs and effectively handle their emotions

Benefits:

• Competitive salary: €26.000 of base salary, €2.000 of benefits and €2.000 of professional training
• Opportunity to work in a fast-paced and dynamic environment
• Involvement in the creation of the Customer Interaction Center for one of the world's leading luxury automotive brands
• Collaborating with an inclusive, diverse, and international team
• Possibility of partial remote work after the initial training period
• Starting date: July 3rd, 2024

Before you apply:

We are a very flexible company and work on a hybrid mode. We are excited to welcome individuals who are passionate about their work and eager to join our team in Barcelona. Therefore, we kindly request that all applicants either currently reside in Barcelona or are open to relocating for this position. We believe that Barcelona is a vibrant and beautiful city, and we are looking forward to welcoming new team members who share our enthusiasm for the city and the work we do here.

WHAT COMES NEXT

If you've made it this far, don't keep us waiting. Get started - apply directly

In the meantime: Check out our new Porsche Digital Website to get an impression of what our hearts beat for: https://www.porsche.digital

We are looking forward to every unique application that reaches us. Because diversity is just as important as the energy that flows through our veins

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