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    • Customer Care Officer - Ratings & Social Media - France - Fy714 - Málaga - Qonto

    Qonto
    Qonto Málaga

    hace 4 semanas

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    Descripción

    Our Mission

    Making Day-to-Day Banking Easier for SMEs and Freelancers

    Thanks to an online business account combined with invoicing, bookkeeping, and spend management tools, we make day-to-day banking easier for SMEs and freelancers.

    How We Achieve This

    We have an innovative product that offers 24/7 customer support and clear pricing. Our rapid growth has earned us the reputation of a leader in our market.

    About Us

    Founded by Alexandre and Steve in July 2017, Qonto has quickly gained trust, serving over 500,000 customers. Our values are customer focus, ownership, teamwork, mastery, and integrity.

    At Qonto, we foster a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents.

    Job Description

    We are seeking a Customer Care Officer - Ratings & Social Media France to be the voice of Qonto across social media and public ratings platforms. As a key member of our team, you will play a crucial role in shaping Qonto's public image by transforming customer feedback into positive experiences and building lasting connections with our community.

    Your Responsibilities:

    • Manage and respond to customer comments and messages across various social media platforms.
    • Handle customer ratings and reviews, focusing on understanding customer concerns and turning their experiences around through personalized follow-up.
    • Collaborate with various internal teams (PR, AML/CFT, Product) to ensure comprehensive resolution of customer comments and/or ratings.

    You will contribute to improving our customer experience by sharing insights and feedback with relevant teams.

    What You Can Expect

    As a Customer Care Officer - Ratings & Social Media at Qonto, you will be part of a collaborative team of 3 other Customer Care Managers dedicated to Ratings & Social Media, focusing on French and English communications. Your daily impact will be essential in maintaining Qonto's reputation and trustworthiness in the market.

    You will work with modern customer service and social media management tools, in a fully-equipped workspace designed for both individual focus and team collaboration.

    About Your Future Manager

    You will be working with Edouard d'Anselme, who leads the Customer Care Social Media & Ratings team. His leadership style emphasizes trust and autonomy, allowing you to grow and take ownership of your work.

    He also has excellent method and process improvement skills, and focuses on skill development, encouraging you to improve daily and explore projects beyond your core responsibilities.

    About You

    We are looking for someone with up to 1 year of experience in customer service, who is customer-centric, organized, and has strong communication skills. You should be fluent in French and have a good level of English.

    At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick – you may have the missing piece of the puzzle we've been searching for all along.

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