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Onboarding & Owner Success Supervisor - Barcelona - GuestReady
Descripción
GuestReady is a global short-term rental management and hospitality company operating across the UK, France, Portugal, Spain and the UAE.
Compruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación.
Our mission is
revolutionise short-term rentals
through technology and outstanding hospitality, supporting property owners end-to-end while maximising their returns.
The Role
We're looking for a
hands‑on Onboarding & Owner Success Supervisor
to join our Barcelona team and support our growth across Spain.
You will be responsible for
leading the Onboarding & Owner Success team , activating new properties, and ensuring an excellent experience for our owners from day one.
people leadership, owner management and operational execution .
If you enjoy leading teams, working closely with clients, and keeping operations running smoothly in a fast‑paced environment, this role is for you.
Key ResponsibilitiesLead and support the
Onboarding & Owner Success team
as a
Team Lead / Supervisor
Manage and oversee the
end-to-end onboarding
of new properties
Ensure properties are correctly activated on rental platforms
Receive new properties and conduct
on-site onboarding checks
in Barcelona and surrounding areas
Coordinate with
local suppliers
(photographers, cleaning and maintenance teams)
Oversee
owner accounts , ensuring requests and issues are handled with urgency and care
Act as a
point of escalation
for owner complaints or complex operational issues
Handle owner communication via
phone and email
in a professional and empathetic way
Monitor
KPIs, workflows, client feedback
and contribute to process improvements
Work closely with internal teams to improve onboarding quality and owner satisfaction
What You Bring
3+ years of experience
in Operations, Customer Support, Client Success or similar roles
Experience in the
hospitality, property or short-term rental market
in Spain
Previous experience
leading or supervising a team
(formal or informal)
Strong organisational xugodme and prioritisation skills
Customer‑centric mindset with strong problem-solving abilities
Comfortable working with
international and partially remote teams
Fluent in Spanish and English
Nice to Have
Experience with Airbnb, , Vrbo or PMS tools
CRM or ticketing system experience
What We Offer
A role with
real ownership and leadership impact
Join a
fast-growing international scale‑up
Collaborative, multicultural environment with
flat hierarchies
Room to grow, improve processes and shape the team
Dynamic day-to-day work with varied responsibilities
If you're passionate about hospitality, owner experience and leading teams, we'd love to hear from you.
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Onboarding & Owner Success Supervisor
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