Onboarding & Owner Success Supervisor - Barcelona - GuestReady

    GuestReady
    GuestReady Barcelona

    hace 11 horas

    Descripción

    GuestReady is a global short-term rental management and hospitality company operating across the UK, France, Portugal, Spain and the UAE.


    Compruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación.

    We manage a $1B+ property portfolio and have delivered over 3.3M guest nights since 2016.
    Our mission is

    revolutionise short-term rentals

    through technology and outstanding hospitality, supporting property owners end-to-end while maximising their returns.
    The Role

    We're looking for a

    hands‑on Onboarding & Owner Success Supervisor

    to join our Barcelona team and support our growth across Spain.
    You will be responsible for


    leading the Onboarding & Owner Success team , activating new properties, and ensuring an excellent experience for our owners from day one.

    This role combines

    people leadership, owner management and operational execution .

    If you enjoy leading teams, working closely with clients, and keeping operations running smoothly in a fast‑paced environment, this role is for you.

    Key Responsibilities

    Lead and support the

    Onboarding & Owner Success team

    as a

    Team Lead / Supervisor
    Manage and oversee the

    end-to-end onboarding

    of new properties
    Ensure properties are correctly activated on rental platforms
    Receive new properties and conduct

    on-site onboarding checks

    in Barcelona and surrounding areas
    Coordinate with

    local suppliers

    (photographers, cleaning and maintenance teams)
    Oversee

    owner accounts , ensuring requests and issues are handled with urgency and care
    Act as a

    point of escalation

    for owner complaints or complex operational issues
    Handle owner communication via

    phone and email

    in a professional and empathetic way
    Monitor

    KPIs, workflows, client feedback

    and contribute to process improvements
    Work closely with internal teams to improve onboarding quality and owner satisfaction
    What You Bring

    3+ years of experience

    in Operations, Customer Support, Client Success or similar roles
    Experience in the

    hospitality, property or short-term rental market

    in Spain
    Previous experience

    leading or supervising a team

    (formal or informal)
    Strong organisational xugodme and prioritisation skills
    Customer‑centric mindset with strong problem-solving abilities
    Comfortable working with

    international and partially remote teams
    Fluent in Spanish and English
    Nice to Have

    Experience with Airbnb, , Vrbo or PMS tools
    CRM or ticketing system experience
    What We Offer

    A role with

    real ownership and leadership impact
    Join a

    fast-growing international scale‑up
    Collaborative, multicultural environment with

    flat hierarchies
    Room to grow, improve processes and shape the team
    Dynamic day-to-day work with varied responsibilities
    If you're passionate about hospitality, owner experience and leading teams, we'd love to hear from you.

    #J-18808-Ljbffr

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