Fashion Customer Representative - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

Advisor

Location

Barcelona, Spain
Language
German***
Description:
Are you interested in working for a worldrenowned fashion brand?

Our company
Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.

Your future project:

The brand you will work for is an internationally famous multinational which designs, manufactures and markets women's, men's and children's clothing and accessories.

We want to inspire through your passion for style and culture. Attention to the small details and a modern design are part of our Mediterranean and contemporary style.

Join our exciting and successful team to enter the fashion world.

Your role:

Main tasks

Log call details onto call management systems and provide response and resolution within SLA.
To follow all the processes and procedures of the project.
Ensure contractual SLA is maintained.
Provide cover for other Agents in their absence, either within the same team or across teams.
Liaise with Supervisors/ Mentors on specific projects where requested.
To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
To attend regular Team Meetings.
To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

Hours and Benefits:

39 hours/week (rotative): Monday Friday from 09:00 to 18:00 Longterm contract
Salary for 39 hours: 16.732,21 Euros gross/year + up to 2.500 Euros gross/year in bonus
Ongoing training
Start date: Immediate
Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Why apply?

A large variety of discounts with our partners
Free weekly and after work activities
We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
Real growth opportunities to progress
New and modern office in the center area
Receive a bonus starting from 300 euros for referring your friends

Our expectations:

You are open minded and flexible, and you can fit your own style into the team
You love helping people and client satisfaction is important to you
You have an outgoing, enthusiastic and engaging personality
You enjoy working in a dynamic and multicultural work environment
Team spirit is important to you

Your contributions:

You are native level speaker in German
You are fluent in English
You can handle high volume under pressure
You are a fast learner
You are highly computer literate
You have great communication skills and are people oriented

If you identify with this, JOIN US
Career opportunities:
If you are interested in growth, our high performers can move to our social media team, become a trainer/mentor, quality analyst, or move into management. The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ GERMANY