Customer Success Coordinator - Barcelona - Cataloxy

    Cataloxy
    Cataloxy Barcelona

    hace 5 días

    Default job background
    Descripción

    Customer Success Coordinator - German Speaker

    EcoVadis is seeking a Customer Success Coordinator driven by sustainability to join our team in Barcelona.

    The ideal candidate will bring energy and passion to manage the success of EcoVadis' customers, facilitating their program implementation and accompanying them to solidly adjust their existing processes.

    • Empower customers on their program implementation
    • Assist with creating powerful communication to internal stakeholders (buyers) and suppliers
    • Help identify appropriate actions towards target achievement
    • Deliver training sessions for relevant customer stakeholders (buyers)
    • Answer clients' operational questions via email or call
    • Assist with embedding the program into existing processes

    Responsibilities include:

    Key Tasks:

    1. Enable customers to monitor their performance and progress through relevant program KPIs
    2. Reach pre-defined strategic goals through operational excellence
    3. Increase adoption of the subscribed solution(s) amongst the clients' stakeholder community
    4. Manage enablement of stakeholders with regards to program, strategic goals, and operational implementation
    5. Represent the customer voice within EcoVadis to adapt tools & processes to customer needs
    6. Create models to answer current business questions; validate and understand the conclusions
    7. Contribute to the development of EcoVadis services and maintain a positive and motivating atmosphere

    Salary: To be discussed

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