Operational QA Expert - Madrid, España - ASL Global

ASL Global
ASL Global
Empresa verificada
Madrid, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

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Descripción

Job Purpose:


Reporting to the Senior Operations QA Consultant, you will be part of a team supporting a large outsourced marketing services contract, covering the key categories of Print, POS and Promotional Merchandise.

Focused on the Promo category, you will lead a QA/QC team dedicated to managing the QA/QC for marketing activations in 30+ markets across Europe and Latin America.


You will be part of a team that will manage product testing and certification, lend technical support on COC/DOC to suppliers/Factories, run first article review and factory audits, prepare technical reports and documentation relating to technical specifications, work instructions and standard operating procedures.


Key Tasks:


  • Design & maintain Factory Audit Process.
  • Develop & maintain Factory Technical, Social Compliance and Capacity Audit Form.
  • Lead in & conduct onsite audits to evaluate on factory's capability and capacity.
  • Review & approve audit result.
  • Coach and provide technical support to suppliers/factories on audit noncompliances' Correction Action Plan (CAP).
  • Follow up with suppliers/factories on CAP verification results.
  • Conduct gap analysis on audited factories' capabilities and recommend factory development activities.
  • Establish and report benchmarked factory capabilities by product categories and geographical locations.

Key Performance Indicators:


  • Brief suppliers/factories on Factory Audit Process.
  • Develop & maintain auditors' Capability & Competency Profile.
  • Oversee audits as per carried out as per committed timelines.
  • Ensure audits are conducted on scheduled and are standardized in the way factories are audited & the manner in which the factories are rated across auditors.
  • Maintain benchmarked factory performance and capability database.
  • Generate & publish monthly Factory QPI/performance scorecard
  • Maintain Global Audit Tracking Log in close working relationship with QA Administration.
  • Upgrade suppliers/factories audit compliance level with devised improvement activities.
  • Improve quality performances of key & strategic suppliers/factories.

Experience and Skills Required:


  • At least 3 years of experience of QA/QC/Auditing in the Promotional Merchandise category in a Customer Support/Service capacity, either directly for a consumer brand or a 3rd party auditor/supplier.
  • Should have practical experience in managing projects into countries where local importation/certification is needed per product categories.
  • Knowledgeable in areas of product safety, regulatory and performance requirements as per international and marketspecific standards.
  • Work must be performed in accordance with defined guidelines & operating systems and supported by appropriate formal documentations.
  • Strict adherence to Company & Departmental operational and administrative guidelines.
  • Maintain effective and efficient communication with all parties.
  • Wellorganized and able to handle multitasks at the same time.
Our organization is dedicated to fostering a workplace environment that values diversity and inclusion.

We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences.

Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.

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