Customer Service Representative - Barcelona, España - David Kennedy Recruitment

David Kennedy Recruitment

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a part-time Danish-speaking Customer Service Representative in Barcelona

Position:
Customer Service Representative

Location:
Barcelona, Spain

Employment type:
Part-time

Remuneration:
Base salary + bonus.

DUTIES AND RESPONSIBILITIES:

Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
Use cheat sheets, guides and protocols provided during the training
Ensure customer satisfaction and provide professional customer support
Document each action taken in a CRM system in detail.

REQUIREMENTS:

Native/fluent in Danish, both oral and written. Fluent in English (at least B2 level), Spanish would be an advantage
Possession of excellent writing and verbal communication skills to simplify technical language for nontechnical users
Good listening skills and ability to empathize with others
Ability to solve issues in a timely manner.

BENEFITS:

Hybrid, parttime work model with shifts of 4 hours per day from Monday to Friday
Dental insurance
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with a positive and friendly atmosphere
Guidance and tools to reach your full potential
Relocation support.