Payments Analyst - Marbella, España - Gaming Innovation Group

Gaming Innovation Group

Empresa verificada

Marbella, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Position Overview:

As a Payments Analyst, you will not only be responsible for processing withdrawals at a lightning-fast pace but as well be a payments query solver on every aspect of our integrated platforms, while maintaining strong relationships with internal stakeholders, payment support providers and external clients.

Main tasks and responsibilities:

Reducing fraud and bonus abuse through methodical checking of withdrawals
Ensuring payments made to endcustomers are sent successfully and within specified time frames from our service level agreements and following the company policy.
Responding to queries and/or tickets from our operators (via Jira and Live Agent) and as required by any internal departments to resolve any reported issue and ensure a positive customer experience.
Tracking any issues from the point of reporting through to resolution.
Taking immediate action via the appropriate escalation channels to mitigate losses to both business and customer.
Communicating with people at all levels of the business and developing strong working relationships with internal and 3rd party service providers
Ensuring Responsible Gaming policy is enforced across all brands accurately and promptly.
Speedily interpreting and processing large quantities of data in a fastmoving and changing environment.
Assisting the teams within Customer Operations (KYC, Customer Support, Risk and Fraud and Player Safety) with their tasks when required.
Reporting any critical critical issues that require immediate attention and action to a Senior Payments Analyst or Team Leader.

Requirements:

Minimum 1year experience as a Payments Analyst or in processing iGaming payments (required)
Extensive Sportsbook knowledge or experience (preferred)
Familiar with the most popular payment methods and Platforms, such as Devcode/PiQ or Tecnalis/Alira
Proficient in Microsoft Office, Google Workspace and Atlassian products.
Excellent communication Skills in English.