Department Manager, Casa Loewe Madrid - MADRID, España - LOEWE

Descripción

Poste

Role Mission

As the Women's RTW Department Manager, you will take ownership of a departments or floor's performance, leading and proactively coaching a team of Client Advisors to achieve their individual, the department/floor, and the stores targets. You will support the Store Manager/Director with developing new and existing Clients. You will be responsible for building passionate, highly motivated, and talented individuals who continue to grow in their career, securing succession plans with this.

Responsibilities

Team Management and Development

Lead the team to drive and deliver business goals, creating a positive, enjoyable work environment which fosters cooperation and excellence

Define individual and team goals and targets, regularly reviewing, managing, and coaching performance against the expectations

Provide regular and qualitative feedback to the team, coaching "in the moment" to achieve the greatest impact

Identify, recruit, and develop talent in collaboration with the Store Manager/Director, securing succession plans to enable this

Lead from the front, role modelling the way to sell and support your team in their sales to develop their KPI's

Support and develop the team in building long lasting Client relationships leveraging all resources and tools available

Communicate with passion and inspire the team on company messages and information during morning briefings, training, one to one meetings.....

Provide support and guidance to new joiners ensure their onboarding path is fully completed so, their integration to the company is positive Client Experience

Manage the customer flow to ensure each client is given the correct level of service and no client is left unattended or unacknowledged

Cultivate a Client centric mindset to always ensure the highest level of Client experience

Develop the customer database through optimizing data capture rate and integrity Product

Focus on driving sales for an assigned category, analyzing performance and creating actions to improve and grow performance

Grow the team's technical knowledge of the product category to increase KPI performance; Sales, Cross Selling, UPT, etc

Share feedback with the regional team on the performance, customer feedback and market insights of the assigned product category Operations

Lead the store in the absence of more senior management, opening and closing the store, resolving difficult client, escalate or seek support where necessary

Maintain a thorough understanding of policies, standards and procedures ensuring they are communicated and implemented

Maintain inventory and be responsible for inventory management

Additional duties and management responsibilities as required Profil

Key Requirements

Proven experience within a similar environment leading diverse people to success

Effective communication and interpersonal skills, valuing and amplifying diversity

Strong and demonstratable commercial acumen

Ability to be agile, creative, and commercial in solution development

Passion and knowledge of the managed product category

A Client centric mindset with a passion to exceed expectations

A committed Team Player, willing to work side by side with the team to lead and influence

A deep interest in Fashion, Art and Culture

Fluent in Spanish and English Information additionnelle

About LOEWE

Created in Spain in 1846, LOEWE celebrates over 175 years as one of the world's major luxury houses. Since 2013, under LOEWE's creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand's belief in the importance of craft in today's culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.