Customer Service Agent: Dutch - Madrid, España - FeverUp

FeverUp

Empresa verificada

Madrid, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Hi, we're Fever
We're excited you are checking out this job offer.

We are _the_ leading global live-entertainment discovery tech platform with a clear mission
:to democratize access to culture and entertainment.

How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.

Sounds amazing, right?

We're Fever
Fever is the leading entertainment discovery platform, with a mission to inspire people through experiences. We are looking for bar-raisers that want to work hard, have fun and make history with us.

Fever combines its marketplace and Secret Media Network (Secret London, Secret NYC, Madrid Secreto, Paris Secret, etc) through technology to reach over
15 million people per week.

Fever has also rolled out the Fever Originals, which are proprietary events in which we follow a data-driven content creation strategy, using analytics to understand audiences and develop new experiences.

Fever is present in London, New York, Los Angeles, Paris, Lisbon, and Spain, and is in process of expanding to new markets.

Fever is also backed by top-notch institutional investors, including Atresmedia, Accel Partners, Lab-Tech, and 14W Ventures.

We love our customers, this is why we are looking for people who love customer service.

If you like working at home, this job is for you

The Job - Responsibilities

Managing incoming calls and chats and customer service inquiries
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

Requirements:

Have excellent interpersonal and communication skills.
Be decisive and organized.
Love being part of a dynamic team in a growing company.

-
High or Native Dutch level and fluent in Spanish or English

It is a plus previous experience with a ticketing system, desirable Zendesk.

We offer
-
Working comfortably at home (100% remote):

Full-time job.
Resources necessaries for the daily job.
Job growth inside our amazing company.
Very good team atmosphere.
Great perks as every other colleague at Fever
Health Insurance
Gympass

This role is located in Spain.

Fever is committed to creating
an inclusive and diverse workspace where everyone's background and ideas count.

Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities.

We encourage everyone to apply

Thank you for considering joining Fever. We cannot wait to learn more about you

If you want to learn more about us: Fever's Blog | Tech.
Eu | TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count.

We encourage everyone to apply

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.