Account Manager - Madrid, España - SupportYourApp

SupportYourApp
SupportYourApp
Empresa verificada
Madrid, España

hace 4 semanas

Isabel García

Publicado por:

Isabel García

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Descripción
Passionate about the latest trends in Tech?


What if you had a chance to be a part of the world's leading Hardware, Software, or SaaS solutions? Take your chance to become a mediator between our company, a group of our clients, and support teams.


Join our team as an
Account Manager to provide high-level quality service for famous IT companies from all over the world.

Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe.

Excited? Let's see what it takes.


What you need:


  • C1-C2 English;
  • At least 12 years of commercial experience in the same role is a must;
  • Critical thinker and problemsolver;
  • Team player;
  • Skilled in time management;
  • Having great interpersonal and communication skills;
  • Excellent at organizing and multitasking;
  • Having a proven ability to take responsibility.

What you will be doing:


  • Take part in the new clients' integration;
  • Report regularly;
  • Maintain constant communication with support teams and the client;
  • Make sure that support processes are built to an appropriate quality level;
  • Train support teams and supervisors;
  • Proactively mediate and resolve any client concerns etc.
  • Monitor service quality;
  • Monitor team discipline and ensure corporate culture within the team;
  • Take care of internal product documentation.

Who are we?

SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills
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