Customer Lifecycle Quality Leader - Barcelona, España - LM Wind Power

LM Wind Power

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

Job Description Summary:

The Customer Lifecycle Quality Leader for LM Wind Power will primarily be responsible for developing and implementing cross-functional action-plans to improve the strategic partnership with LM's customers on proactive and reactive Quality improvement efforts, while further strengthening the foundations of our Warranty and Reliability operations.

The role will report into the Global Quality Leader for LM Wind Power and will have direct responsibility for Customer Quality, Warranty Operations and Reliability Operations teams.

Roles and Responsibilities

Provide clear direction and visioninspire and motivate subfunctions to drive towards a "customer success" culture
Lead Customer Quality team and partner with NPI Engineering & Global Operations leaders on Production Part Approval Process (PPAP) for new product introductions to maximize customer impact. As a customer advocate, partner with Services Engineering & Regional/Global Operations leaders on root cause analysis and related customer communication for ongoing quality issues
Own Warranty Operations and liaise with Global Finance to serve as the custodian of Warranty budget. Develop efficient mechanisms to improve claim response cycle time. Implement processes to provide near realtime visibility into Warranty actual spend vs plan
Lead Reliability Operations and strengthen transfer functions between Warranty cost exposure and related operational variables, including design / process FMEAs, actual reliability data from field and no. of blades under warranty. Utilize these transfer functions to made tradeoffs on upstream decisions clearer
Partner with Business Management Systems team to create policies and procedures to optimize customer experience. Establish the Net Promoter Score (NPS) process and maintain a view of actionplans to improve scores
Implement robust operating mechanism to pace progress. Utilize lean tools and data to arrive at key decisions and reach crossfunctional tradeoffs. Contextualize framing of the decisions based on crossfunctional input.
Represent LM Wind Power at select Wind industry associations (e.g. APQP4Wind)

Required Qualifications

Degree in Engineering or equivalent technical background with significant relevant experience and performance trackrecord in business operations, quality, sales or other customer facing roles, preferably in Wind industry
Strategic business mindset with strong customer relationship management ability to influence and resolve customer dynamics through logical/technical reasoning and clear/concise communication

Desired Characteristics

Strong commercial expertise and proven ability to achieve outcomes through complex negotiations
Clear thinker with proven ability to develop and utilize data for complex and structured problemsolving
Proven collaboration skills within a matrix organization with strong and reliable, crossfunctional internal network within Wind industry
Skilled communicator, both internally and externally (customers and industry)

Additional Information:

Relocation Assistance Provided:
Yes