Assistant Store Manager- Badajoz Badajoz, Spain - Philip Morris International
Descripción
One clear purpose - to deliver a smoke-free future.Times are changing at PMI. We've chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future.
With huge change, comes huge opportunity.
So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
THE OPPORTUNITY
IQOS Assistant Store Manager is an IQOS Brand Ambassador, your main responsibility is to Assist the Store Manager to guarantee the smooth daily running of the Store, in order to ensure sales & profit performance and Customer Service level.
RESPONSIBILITIES ASSISTANT IN BUSINESS MANAGEMENT
- Contributes to analyzing the Store business and to the eventual development of specific reports, action plans, upon request from the Boutique Manager.
- Management & coach team to ensure the delivering business goals.
- Ensure Visual Merchandising processes & guidelines based on the VM Team recommendations
ASSISTANT IN OPERATIONS MANAGEMENT
- Provides the monthly operations report to recover situations if needed.
- Ensure action plans implementation aligned with the Store Manager
- Follow up the running of safety within the Store & transmit to the team the importance of the area
ASSISTANT IN CUSTOMER MANAGEMENT
- Ensures the welcoming to the stores, provided with Sales and Service Standards to ensure the customer expectations.
- Supervise full customer experience process when the Store manager delegates in you to supervise an ensure the properly running
- Taking over when a sales expert is facing a client issue as a Manager of Duty (when the Store Manager is not on the store)
- Regularly monitors all analyses and KPIs shared by Area Supervisor on the quality and appreciation of the delivered Customer Experience, e.g. Mystery Shopping & NPS, etc. And shares Action Plans, key learnings with his/her team on a regular basis to improve the global performance
- Conducts sales and develops his/her own clients implementing proper tools and activities.
ASSISTANT IN PEOPLE MANAGEMENT
- Coresponsible (with store manager) for building and maintaining a constructive & motivating working environment
- Responsible to Manage the store team, according to its size and structure.
- Support & Ensure communication (w/Store Manager alignment), Back Office organization & maintenance
- Responsible for the Preparation & animation of a Daily Briefing in order to inform the team on key points
- Individual meetings with the team to follow up motivation drivers, strengths & improvement opportunities
- When applicable, in alignment with Store Manager, Manage the staff optimization needs in the store taking care of business peaks to ensure the best service level.
EDUCATION LEVEL:
Business School, Hospitality School or University degree
Local Language + Additional (English Intermediate/advance) another language will be a must
- Portuguese is nice to have
MANDATORY KNOWLEDGE
- Microsoft Office: work on Excel & Power Point
- Key financial aspects of a Store management (P&L, KPIs, drivers, Budget planning and followup)
- Qualitative measures of a Boutique performance (Mystery Shopping, NPS)
- Store Operational Standards
- People management experience
COMPETENCES:
Curious people, strong emotional intelligence, good attitude, focus results, solving problems focus, humble & smiley with willingness to help others, determined, PR strengths, customer service oriented skills
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