Delivery, Senior Associate, Dutch Speaker - Granada, España - Alight

Alight

Empresa verificada

Granada, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Our story
At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose.

Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce.

Overall objective

of the Role

To contribute and support the team responsible for the execution of payroll activities and/or data

management/customer services activities, ensuring that output is accurate and on time. Your

responsibilities may be focused on payroll and/or customer services and you will be flexible

supporting either as or when required

Main

Responsibilities:

Delivery Key responsibilities:

Independently process Payroll End to End to ensure they are delivered as per the agreed

processing calendar(s) and to the agreed KPIs and/or independently perform Data Management

or Customer Service activities as per the agreed calendar and KPIs

Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of

country specific legislation and tasks

Support and knowledge transfer Apprentices and/or Associates on Data Management or

Customer Service activities

Ensure Tickets and Calls are responded within SLA timescales and to a high standard
Support System Maintenance Testing
Liaise and transact with Third Parties
SOC Controls completed on time and with the necessary evidences
Support and contribute to root cause analysis to ensure details are accurate and that feasible

preventative measures are suggested to limit any reoccurrence

Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into

practice

Maintenance of DWIs to ensure processes are up to date and reflective of the service
All system issues/defects are reported correctly and tickets are logged with the necessary details

and evidences so Application Services and/or Products can investigate

Highlight to Service Manager any deviations from the standard scope of service
Ability to recognize and deal appropriately with sensitive and confidential information
Time Recording to be completed accurately and on time
Alight Security Standards are adhered and followed
Contribute to team meetings and raise any issues immediately to your Service Manager
Ensure you are up to date with all Alight announcements and communications
Build good relationships with all lines of businesses where appropriate
Update internal stakeholders, when needed, in a timely and accurate way
Participates in projects and activities as needed and assigned

Specialist - JL2

Specialist JL- Delivery 2/2

Key Criteria to

monitor

performance

Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Demonstrate professionalism and act responsibly

Alight Core

Competencies

Be Accountable
Take advantage of the World of Opportunity and demonstrate personal

responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by

collaborating and sharing knowledge to accomplish personal and team results.

Solve Problems
Be a resourceful problem solver by proactively identifying problems or

challenges in the workplace and put forward creative solutions to drive continuous improvement

Take Ownership
Proactively seeks clarity of role, accomplishment of individual & team

objectives and future personal career opportunities

Be Client Centric
Actively responds to meeting the expectations and requirements of internal

and external clients. Ensure a balanced approach between client requirements and Alight

priorities

Be Effective
Demonstrate knowledge of the Alight Way, our values and levers for success.

Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve

maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

IV. REQUIRED EXPERIENCE

Professional /

Job Experience

Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Selfmotivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while

adhering to processes and procedures

Academic Degree

Education and

Training

Essential