Manager Ifm Deployment - Madrid, España - Philip Morris International

Philip Morris International
Philip Morris International
Empresa verificada
Madrid, España

hace 4 semanas

Isabel García

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Isabel García

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Descripción
Be a part of a revolutionary change

At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.

With huge change, comes huge opportunity.

So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

PMI has built a solid foundation for effective Cost Category Management to achieve our smart spending ambition.

This foundation includes global spent visibility, clear cost ownership and governance processes, out of the box thinking for new ways of working and cross functional working between central functions and markets.


To lead PMI's Cost Category Management to the next phase, we are establishing a CoE function, based in Madrid, focusing on cross functional cost categories (Fleet & Travel, Facility & related Services and Corporate Real Estate) with the primary objective to deliver cost optimization targets for PMI's SG&A and oversee overall G&A costs evolution.


The primary role of the Manager IFM Deployment & Performance is to drive the implementation of our Global Integrated Facility Management initiatives standardizing and harmonizing demand across PMI affiliates.

The deployment of these initiatives have to be aligned with the global implementation plan and PMI Strategy, capturing in a timely manner the productivity contribution committed in each markets.

All these activities are implemented to meet the affiliate's dynamically changing requirements and optimized in order to achieve continuous improvement in cost and quality for best and uninterrupted support to core business.


Key tasks include but are not limited to:

  • Implement Integrated Facility Management (IFM) in the assigned regions/countries overseeing that all the required services (cleaning, gardening, mailroom, reception, waste management, HVAC maintenance, etc) are being delivered to agreed standards and Service Level Agreements. All services in scope (hard, soft and administration services) are implemented to meet affiliates requirements in a timely, quality and cost efficient manner to contribute to the achievement of clear productivity targets.
  • Standardize facility management (governance, reports, etc) in all PMI affiliates according to the global strategy.
  • Monitor the IFM supplier's performance through a close follow up of established Key Performance Indicators.
  • Liaise with IFM supplier organization and key internal partners to support the smooth delivery of operations in the assigned regions/countries. Lead the periodic Facility Services business reviews with affiliates in order to ensure adherence of standards and followup on committed productivity, high level change requests, shared savings and continuous improvement proposals.
  • Work in close collaboration with the Procurement function to validate affiliates financial figures including baseline and budget inputs through a robust duediligence process.
  • Ensure that all the FM activities meet all internal and external legal, HSE, fiscal compliance with regulations and that all corporate standards and policies are understood and implemented working with the HSE/Legal functions and IFM supplier(s) appropriately.
  • Act as a key contact and escalation point with affiliates for IFM.
  • Review Supplier contract terms at regular intervals with PMI Workplace Experience teams and Supplier counterparts to identify improvements and savings that can be made according to feedback on service provided. Incorporate learning into any freshly negotiated terms and agree any major additional service provision to the base contract following the correct Change Request Procedure.
  • Support the delivery of Capital, Maintenance and Operational projects (where applicable).
  • Work with SFM suppliers in a business partner relationship to define 90days hypercare plans incl. remaining actions and open issues left after handover from the transition team. Monitor progress through regular reviews to guarantee successful closure.
  • Prepare and update regularly a contingency plan in order to ensure the business continuity in case of a conflict with existing global Facility Services suppliers.
  • Identify and lead improvement initiatives for productivity, efficiency, and customer service

We are looking for someone with:

  • Significant experience (+5 years) preferably from the facility service and workplace experience sector.
  • Experience in project and budget management.

Other skills / function specifics:

  • Comprehensive working knowledge of the contract management in relation to the provision of services to the site, including the related service level agreements and key performance indicators
  • Excellent communication skills, with both internal customers and external suppliers
  • Financial acumen to deploy initiatives that add shareholder value
Strong analytical skills t
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