Customer Service Representative - Barcelona, España - Webhelp

Webhelp
Webhelp
Empresa verificada
Barcelona, España

hace 1 semana

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Advisor

Location

  • Barcelona, Spain
    Language
  • French***
    Description:
    Description
We're looking for a Customer Service Representative to perform the following tasks:

  • Provide first class customer satisfaction at all times and do whatever is necessary to support our customers
  • Ensure correct presentation of the customer's corporate and brand images in all interactions.
  • Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.
  • Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within Webhelp guidelines
  • Enrich and localize the knowledge database from new incoming contacts

We offer:


  • If you aren't in Barcelona, you can work from home.
  • Fulltime position 39 hours/week


  • Schedule: Monday

  • Friday 09h to 18h
euros gross/year + up to 2.400 euros gross/year in bonus

  • 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Requirements:


  • Native level speaker of French
  • Fluent in English
  • Selfmotivated
  • Team player
  • Active listening/comprehension skills
  • Supportive person
  • Outgoing and open minded
  • Very good written skill
  • Customerfocused attitude
  • Goal oriented attitude
  • The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
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