IT Sales Supervisor - Barcelona, España - Blu Selection

Blu Selection

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

This is a great opportunity to onboard with a well-established company who are market leaders in their space, operating within numerous industries such as telecommunications, financial services, e-commerce & more.

They ́re located in over 50 different countries within the UK & EU, one of which being Barcelona and they have just opened a position for an experienced Success Development Specialist to join their team.

Tasks

Monitor and report team performance (correct call treatment, case treatment)
Give agents feedback on their individual performance preferably on a weekly basis to improve and motivate their daily work.
Motivate as a team leader controlling turnover and retaining potential and motivated team members.
Organize weekly meetings to give feedback on team performance, and inform on new procedures and upcoming changes.
Keep track of each agent's training and training needs to improve technical and phone communication's skills.
Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics
Ensure contractual SLA is maintained.

Requirements:

Italian Native speaker with English fluency.
Business knowledge and commercial awareness
Strong communication skills
Ability to implement and manage change
Follow the security rules of the company
IT knowledge
High customer care knowledge

Benefits:

Full time (39 hours/week) with a longterm contract.
Schedule: Monday to Friday from 09:00am to 18:00pm (short day on Fridays)
25,000 euros gross/year + up to 4,000 euros gross/year in bonus + up to 15,000 euros for overachievements (100% linked to target achievement)

Is this job role not the best fit for you? Feel free to check our other Italian opportunities within Spain or send us your CV to be considered for other projects or future opportunities.