Laundry Supervisor - Capella, Huesca provincia, España - Capella Hotel Group

Capella Hotel Group
Capella Hotel Group
Empresa verificada
Capella, Huesca provincia, España

hace 1 semana

Isabel García

Publicado por:

Isabel García

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Descripción
Capella Hanoi_
- _Full Time_

  • Provide inspirational leadership with a clear vision and direction to team members to ensure delivery of the Capella brand values and vision, to create an amazing experience for all guests and colleagues.
  • Oversees and manages the daily operations of the Laundry department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
  • Monitor departmental performance through ensuring timely pickup and delivery of guests' laundry and ensures accuracy of number of items, guests' room number and correct charges are posted under the appropriate system.
  • Build strong liaise with external laundry services vendors to ensure quality and timely delivery of linens and supplies for optimal hotel operation.
  • Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive uptodate information.
  • Monitor and control the hotel's linen and uniform inventory, ensuring that inventory count is kept at PAR level for efficient operations.
  • Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
  • Review, monitor and control monthly departmental expense support the higher management in budget and forecast report. Provide suggestions and strategies to increase departmental profit generation abilities.
  • Report any issue or damages and breakdowns within working areas and the hotel to ensure a defectfree facilities and service amenities provided.
  • Implement department project initiatives to ensure continuous improvement and upscaling of both department operations and team members' performance.
  • Drive high quality and consistency in standards to achieve mission, vision and goals set by the hotel.
  • Establishes and ensures that all team members adhere to all work place safety and security when operating machines and using concentrated chemicals.
  • Mentor and guide individual team members' growth and identify short to longterm goals to achieve and ensure high colleague engagement and welfare.
  • Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
  • Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
  • Supervises and train team members in the use of washing, dry cleaning and drying machineries, including usage of chemicals and cleaning lint traps. Ensures strict establishment of safety procedures.
  • Foster a positive working environment for all team members and check in regularly to ensure team members satisfaction and maintain strong working relationships within the. Give praises and encouragements for good performances.
  • Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
  • Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
  • Plan and schedule roster according to business level to optimize resources.
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