Customer Service Sales Representative - Valencia, España - David Kennedy Recruitment

David Kennedy Recruitment

Empresa verificada

Valencia, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Service Sales Representative for their office in Valencia.

You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

Position:
Customer Service Sales Representative

Location:
Valencia, Spain

Employment type:
Full-time

Remuneration:
Base salary + bonus.

DUTIES AND RESPONSIBILITIES:

Make outbound calls when necessary to solve issues with customers and different internal business units
Create quote and follow up with cross selling / up selling and a proactive and service attitude
Ensuring personal knowledge of the store portfolio and post sales process' are maintained
Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach

**REQUIREMENTS: - Are proficient in German and fluent in English

Have minimum of 1 year relevant experience
Have strong communication skills
Knowledge of sales techniques (up/crossselling, objection handling, etc)
Are customer driven and motivation to work in sales
Are achievement and target oriented
Have some IT knowledge and technical understanding
Have Real capability to listen to customers
Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
Have Exceptional customer facing and customer care skills

OFFER: