IT Support Specialist - Salvadiós, Ávila, España - Michael Page International Italia S.r.l.

Descripción

Azienda

International company in the financial sector based in Milan.

Job Description

• 1st level support on the core systems, take ownership to log, process and resolve issues through the helpdesk and issue tracking systems, working with other internal team members, HQ global Service Desk, or third-party/suppliers support
• Change Management, ensuring projects (change initiatives) meet objectives coordinating efforts with other specialists
• Participating in entire full cycle of implementation, including quality assurance and testing of any new, or upgraded business application
• User Management, assuring the right authorization profiles for starters, leavers and movers.
• Participating in configuring and managing business applications. Ensuring project deliverables match the business requirements
• Monitoring application performance and risks and highlighting areas of concern and producing reports when required.
• Must ensure that company policies, processes and procedures are followed and identify, develop and implement practices and industry standards where gaps exist.
• Any reasonable additional duties as requested or delegated by the line manager

Competenze ed esperienza

• Fluent speaking and writing in English
• Analytical skills to troubleshoot production issues
• Excellent Customer Service and active listening skills
• Experience interacting with others, changing behavior and creation of the right business climate
• 3+ years' experience of supporting and administering business applications systems
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Technical knowledge in the following skills:
  • Virtual workplaces
  • ITSM and helpdesk systems (RemedyForce is a plus)
  • Personal Attributes
• • A desire new technologies, being able to quickly assimilate any.
  • Knowledge of Service Delivery Standards (ITIL) would be an advantage.
  • Creative, problem solving oriented thinking.
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.

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Tempo Indeterminato