Emea Claims Operations Analyst - Madrid, España - Chubb INA Holdings Inc.
Descripción
Role Purpose:
EMEA Claims Operations MI/BI team (Management Information & Business Intelligence) is required to provide deep data insights to COG, regional EMEA Leadership & local claims clusters/countries heads and SLT.
This ranges from typical claims trend analytics with already defined KPI's, trend developments over time, up to sophisticated predictive trend forecast & staffing models with respective management recommendations.
However, advanced data interpretation & KPI trend analysis is strategically placed onshore, close to the business Regional Claims Managers, Claims Country Managers & Line of Business heads.
All intellectual property form the MI/BI team must be properly documented and a solid back-up for all tasks must be put into place, avoiding at all costs a single man dependency.
Any time periods where no one has regionally the skills & knowledge to execute ad hoc requests mut be avoided with disciplined planning and typically expected workload fluctuations in such a team.
Responsabilities:
- The Business Intelligence Senior Analyst will be accountable for data analytics & advanced data generation, accuracy, timeliness and where needed communication/escalations to stakeholders.
- Establish a strong understanding & connection with IT data sources where needed to generate, validate & discuss data sources and validity.
Communicating & building sustainable relationships with Claims Handlers, IT, Data and actuarial department as well as other key internal departments in Chubb EMEA.
Communicating & building sustainable relationships with Claims Handlers, IT, Data and actuarial department as well as other key internal departments in Chubb EMEA.
- The Business Intelligence Senior Analyst will monitor delivery / performance of MI/BI to support data generation activities and is expected to have a good understanding of processes.
- Get operational where required with ongoing projects that are identified throughout a given year as MI/BI critical or where data interpretation and generation is needed.
- Strong focus on Chubb's Claims Craftmanship modules & MI/BI relevant training on all Chubb systems, data manipulation & digital innovations.
- Actively drive self-studies to assure to be up to date & assure sustainable knowledge bench-strength.
- To work within the framework of CHUBB ethical and service standards and adhere to current WFH local regulations.
- Demonstrate flexibility, agile attitude, team cooperation, lean & 6Sigma mindset and long-term business thinking.
Qualifications:
Requirements:
- Strong interpersonal communication skills with the ability to quickly understand strategic business requirements. Also, the ability to selfprioritise & deliver on time and escalate where the support is required.
- Working knowledge & Oversight of building data/reporting solutions leveraging data inputs from different enterprise systems (e.g. IBM Netezza, Microsoft SQL Server, IBM DB2 etc.)
- Working knowledge of reporting tools such as Qliksense, Qlikview, Cognos BI, SSRS or similar reporting tools.
- Solid knowledge of SQL querying & scripting; fluency is desired.
- Understanding of data lake/data warehouse concepts & design principles.
Professional experience:
- Fluent in English and one/two other relevant local languages preferred.
- German/French/Spanish is recommended.
- University degree in Business Administration or Mathematical/Statistics science preferred or equivalent qualifications in an international environment of a global corporation or consulting.
- Required for this senior role in EMEA Claims Operations is clearly strong sense of execution & accountibility with ability of explain complex matters in a simple way with the main stakeholder. Such as internal stakeholder RCCM's, Claims Director's, LOB heads and SME's in the respective areas.
- Also very strong analytical thinking on a regional level is required and being able to drive conclusions in anticipating future trends and develop relevant hypotheses to be verified or falsified using best data insights.
- A sense of entrepreneurial mindset is expected, with the ability to lead meetings with tight data delivery deadlines and under pressure.
- Very Strong communication skills and again outstanding ability to explain complex fundamentals in simple terms. At least 5 years plus relevant work experience in Insurance or equivalent industry.
- Since this is a senior EMEA regional position, strong cultural understanding of each geography is expected.
What we offer in return:
- What we offer in return:
- 29 days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowan
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