- Communicate with clients to understand requirements for ticket issuance.
- Resolve operational and technical incidents on TOS.
- Fulfill operational and technical requests on TOS.
- Participate in Major Incident Root Cause investigations.
- Self-learning and documentation navigation on TOS.
- Organizational skills for scheduling and communication.
- Develop SOP based on new procedures.
- Triage incidents determining criticality promptly.
- Identify improvement areas in TOS.
- Diagnose and troubleshoot EDI errors.
- Adapt to a fast-paced working environment.
- Shift work Monday-Sunday from 7:00 am to 23:00 pm.
- Development & automation skills are advantageous.
- Bachelor's degree in computer science or related field preferred.
- One to three years of support engineer experience.
- Strong communication skills.
- Fluency in English. Position based in Spain.
- Teamworking abilities.
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TOS Support Analyst - Algeciras, España - Maersk
Descripción
Job Title: Support Engineer at Global TOS Delivery Team
Company: Maersk
Global TOS Delivery team, part of APMT Digital Ops organization, ensures terminals have 24x7 TOS platform support. They follow best ITSM practices, including Incident, Request, Change, and Problem management processes under the ITIL framework. These processes are implemented in SNOW, aligning support and terminals. As a team member, you will work on various TOS initiatives, requiring an understanding of terminal operations and stakeholders communication.
Principal Accountabilities/Responsibilities:
Education and Experience Requirements:
Join Maersk for a diverse and inclusive workplace that values different thinking styles. Maersk is an equal opportunities employer, welcoming applicants regardless of various characteristics. Qualified applicants with criminal histories will be considered in compliance with legal requirements. We can accommodate your needs during the application process.
