Account Director - Barcelona, España - Dynamic Yield

Descripción

About Our Account Director:

Account Directors are a critical component of success for Dynamic Yield.

As a pivotal role of our Customer Success team, this role is all about people, relationships, and having a meta-awareness of the wants and needs of our clients.

We foresee these relationships growing from mutual business arrangements to true partnerships with our clients.

As the needs of our clients expand, the Account Director anticipates their growth, offering suggestions, and growing as a critical part of our customers' success.

The Task-at-Hand:

• Primarily own the negotiation and closing of renewal and up/crosssell in Europe client base
• Establishes and maintains strong business relationships with clients key stakeholder
• Serves as the main point of contact for decision maker's issues with their accounts and contracts
• Working closely with customer success managers, engineers, and product owners to ensure successful implementation of the solutions and massive ROI for clients
• Analyzing customers' business including business models, key performance metrics, highlevel technical architectures to build strategic account plans
• Consult with clients towards more efficient adaption, usage of product functionalities, best practices and resource planning to achieving a high degree of customer satisfaction

Optimal Skills for Success:

• Relevant account management, sales and/or management consulting experience in a digital environment

- at least 5 years of experience

• Fluency in the digital marketing space
• Understanding of the commercial aspects of the SoftwareasaService (SaaS) business
• Excellent clientfacing and interpersonal skills
• A knack for building and nurturing VP and Clevel relationships at Enterprise accounts
• Excellent presentation skills and the ability to distill complex marketing concepts into simple terms
• A high degree of intellectual curiosity
• The ability to work and thrive in a fastpaced environment
• A proven track record of owning and growing commercial account relationships, including renewing business
• Fluency in French or Spanish