Credit Controller with German - Barcelona, España - Page Personnel España

Page Personnel España

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Process credit card payments as needed and update customer payment card details on EPX/ Stripe as necessary. Follow up declined credit card payments with customers where applicable

Take responsibility for monitoring the resolution of customer disputes, ensuring customer concerns are acted upon timely and correctly
Communicate with customers and internal teams for inquiries including but not limited to payment information, invoice questions and account balances
Monitor and report on customer outstanding invoices, unallocated payments and customer issues.
Work closely with the International Account Management team for reviewing past due accounts as well as scheduling regular meetings to review overdue accounts
Compile and submit overdue account details to the collection agency in accordance with the aged debt policy, and continue to monitor collection progress. Review collection fees payable to ensure they have appropriately charged
Monitor and respond to legal documents for customer Bankruptcy declaration
Process account writeoffs as needed in conjunction with collection accounts ensuring all journals posted in NetSuite are accurate
Calculate monthly commissions for the Sales team
Produce credit memo report to be sent to Customer Excellence Director at month end
Ensure cancellation and credit memos are correctly actioned for the accounts, to ensure the debt outstanding relates to the correct periods
Create proforma invoices for new customers, to ensure payment upfront is received before services commence
Assist with the onboarding of new processes and systems, including testing and training for internal staff and customers.
Perform other jobrelated functions as required

Hybrid Mode|Multinational Group of nautical sector

Be able communicate effectively to internal and external customers in German and English
Experience reviewing and advising on past due accounts for payment options and debt recovery
Organised and efficient with high standards of accuracy and attention to detail
Excellent interpersonal skills and ability to build strong relationships
Excellent written and verbal communication (both internally and externally)
High level of professionalism must thrive on teamwork, overcoming obstacles and gaining shared vision on complex issues
Experience with NetSuite, advantageous but not essential
Experience with Salesforce, advantageous but not essential

The group offers different brands for its clients, works for different nautical markets and is the leader in boat sales worldwide.

Hybrid working flexibility
New laptop + large second monitor + other office accessories
All National holidays
End of year Holiday leave
Birthday holiday (You never have to work on your birthday)
Medical insurance offered
Meal and Travel voucher program
32 hours of volunteer time paid per year
Professional reimbursement program for employees to take courses, attend seminars, etc. (Things to enrich you as a professional)

We need to recruit a German-speaking credit controller for the financial department of a multinational group with offices in Barcelona.

Credit Controller with german - Multinational - Barcelona