Delivery, Entry Level - Granada, España - Alight

Alight

Empresa verificada

Granada, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

I. GENERAL INFORMATION

Role Profile
Job Level EL - Apprentice - Operations

Reporting To
Job Level - Service Manager - Operations

Direct Reports
None

II. ROLE DESCRIPTION

Overall objective
of the Role

To contribute and be part of the team responsible for the support and execution of payroll and/or data management/customer services activities, ensuring that output is accurate and on time.

Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Main Responsibilities

Delivery Key responsibilities:

Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
Where applicable ensure Data Management is performed accurately and on time
Ensure Tickets and Calls are responded within SLA timescales and to a high standard
Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
Working knowledge of systems and tools to perform daily tasks
Ability to recognize and deal appropriately with sensitive and confidential information
Successful completion of all learning objectives
All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
Time Recording to be completed accurately and on time
NGA Security Standards are understood and adhered to
Contribute to team meetings and raise any issues immediately to your Service Manager
Ensure you are up to date with all NGA HR announcements
Participates in projects as needed and assigned
Key Criteria to monitor performance
Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Demonstrate professionalism and act responsibly

NGA Core Competencies

Be Accountable
Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

Solve Problems

Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

Take Ownership

Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

Be Client Centric

Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities

Be Effective

Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

III. REQUIRED EXPERIENCE

Professional /

Job Experience

Basic understanding of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Selfmotivated and a willingness to learn
Academic Degree
Education and Training
High School diploma or equivalent
Desired but not required:
Experience in customer service or working with HR and payroll data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.