FRONT OFFICE SUPERVISOR-OVERNIGHT JOBS in 5 Luxury Hotel in Grand Cayman - Barcelona, España - Hotel Indigo Grand Cayman NEW OPENING - Recruitment in Europe

Descripción

Register Now for this Exclusive Recruitment Day for the Opening of Hotel Indigo Grand Cayman, part of IHG Group With its vibrant culture, welcoming community, breathtaking scenery, and income tax-exemptions, the Cayman Islands offer an unparalleled start to and backdrop for your hotel career journey.

• A very competitive salary package
• Flight allowance of up to USD $1500
• Complimentary meals during workdays
• Generous overtime pay at x1.5 of your hourly rate for any work beyond 9 hours/day or 45 hours/week.
• Global Discounts at IHG brands
• Comprehensive Medical Insurance
• 2 weeks paid vacation If you're a bright and dynamic individual, don't hesitate to apply and get the chance to become part of our exceptional crew in the Cayman Islands Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona.

• Lead the overnight team to ensure the highest levels of service are delivered at all times.
• Serve as a property overnight manager on duty.
• Partner with Loss Prevention team to ensure the safety of our guests is the top priority at all times.
• Perform the night audit and work in partnership with finance.
• Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.
• Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.
• Make sure all shifts are covered as scheduled, cover as necessary.
• Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
• Ensure the completion of the desk agents' AM/PM checklist.
• Handle guest situations as they arise in a calm and professional manner.
• Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
• Maintain professional contact via telephone with all other hotel departments.
• Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
• Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
• Counsel and coach employees when necessary, using accurate documentation and techniques.
• Ensure all employees complete their duties before departing, that they are posted at their stations on time.
• Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
• Accountable for meeting or coming in under payroll and expense budgets.

• 2 years of Front office experience in luxury or lifestyle hotel.
• Bachelor's Degree is preferred.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of integrity.
• Proficiency in Microsoft Office
• Experience with Opera is a must and experience with HotSOS, Alice and Kipsu is preferred.
• Ability to work 9-10 hours in the overnight shift 5-6 days per week.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.
• Ability to lift 30 pounds