Associate Manager, Tech Operations, Enterprise - Barcelona, España - Bacardi-Martini

Bacardi-Martini

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Posted
29-Feb-2024
Job type
Full time
Country
Spain
Location
Barcelona
Function
All Information Technology
Reporting Line
Sr. Manager, Tech Services, Enterprise Computing
On-site/Remote
On-site
Level of experience
Individual Contributor/Support (Non - Managers)
Contract type
Permanent

YOUR OPPORTUNITY

YOUR OPPORTUNITY

As Associate Manager, Tech Operations, Enterprise Computing you are supporting the cloud infrastructure as an IT infrastructure system engineer administering servers/resources and cloud platforms, not limited to Microsoft products, IaaS, PaaS.

Be a key member of the follow-the-sun support team ensuring service operation excellence around the globe for the Enterprise Computing managed services, infrastructure and platforms, be accountable for the EU time zone and scope.

ABOUT YOU
You are a technology expert in Microsoft platforms and servers, SQL, Linux, VMware, HyperV, Network.

You will be responsible to deliver key performance targets as defined for the tech services function.

You will identify opportunities for continuous improvement within the Cloud platform infrastructure.

You will build and maintain effective relationships with tech primos and the tech leadership team

You will work with external partners to ensure standards and best practices are followed in the deployment & support of the cloud infrastructure.

RESPONSIBILITIES

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE
Deliver service operations excellence within the Enterprise Computing Tech space and cloud platforms.
Securing service operations excellence by executing both preventive and corrective maintenances for security patches and upgrades works.

Engage with product owners and or vendors, solution managers, IT architects, to understand complex architecture and business requirements to successfully deploy and deliver, plan and execute any migration workload or support and secure any associated IT infrastructure on Microsoft Azure (ARM).

Ensure proper unit testing, prepare environments for onboarding on the new platform, properly manage user acceptance testing (UAT) and cutover plans.

Write technical documentation that will be leveraged by the Enterprise Computing team.

Be responsible for enhancements of technical debt based on the current and future-state roadmap and provide ongoing input for improvement opportunities and cost saving.

Represent the Enterprise Computing space and services for the EU region and act as a primary technical lead solution architect for Enterprise Computing EU region.

Participate in the evaluation of Microsoft emerging technologies and tools.
Work with vendors as needed to support ongoing projects and operations.

Ensure daily security compliance - active directory, antivirus, backups, OS patching consistency across the landscapes, harmonized OS version and extension for both Cloud and on-Prem running operating systems.

Ensure proper monitoring and alerting is set across the infrastructure, react properly to alerting by implementing the necessary relevant actions.

Support and perform incident management and problem management, meet the defined SLAs, troubleshoot incidents and debug problems based on the ITIL standards V3.

Responsible for managing issue escalations to other technical teams or vendors to ensure incidents are addressed in a timely and effective manner with the adequate level of attention and communication.

Participate in service and infrastructure cost reduction through innovation and improved ways of working.
Weekly review of service operations and projects.
Monthly review of capacity planning, ensure service availability while driving cost optimization.
Ensure proper vendor governance to achieve the service operations excellence SLA for both unmanaged and managed cloud platforms.
Bi-yearly provide evidence for the SOX compliance and audits for users in AD, Patching & DR controls.
Ensure that developments, migrations are delivered on time as agreed with the business and project teams.
Understand infrastructure complexity with the objective to develop service resiliency & rationalization across geographies (AP, EU, AM).

Lead, as required, in developing and delivering documentations and/or training materials on platform details, processes and systems to share with the rest of the Enterprise Computing team.

Follow industry and vendor best practices to ensure a high-quality user experience, performance, security, and extensibility.

You will act as regional supervisor and ensure IT footprint optimization and consolidation as well as cost reduction everywhere possible.

In dealing with end-users on support, excellent communication skills, customer mindset are a must.
In this role you can expect after-hour meetings and or maintenance tasks (as needed).
Work and manage external partners as needed.
Maximize the value of our key partnerships
Ensure that the partners deliver services that meet the business requirements and the agreed SLAs. Take corrective actions wh