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Client Manager - Madrid, España - Amex
Descripción
You Lead the Way.Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success.
Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day.
And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.Who we are?The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid.
Our teams successfully acquire and manage relationships with merchants in all European Markets.As an European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.
The main objective of the Centralized Merchant Team colleague is to bring value to small and medium key merchants, through a trigger based reactive approach, focusing on account retention and business expansion when possible, collaborating across markets and Line Of Businesss ensuring full acceptance and engagement within the portfolioMain responsibilitiesRetaining (and expanding when possible) charge volumes and revenues.
Maintain and grow active locations.Improve merchant satisfaction measured through annual survey.
Retention of accounts.
Ensure compliance and control.
Bring value to merchants through commercial speech and American Express specific tools.
Best practice sharing and team support.
Qualifications Native French speaker and in-depth knowledge of country and market landscape.
Fluent in english.
Extensive experience in account management roles ideally over the telephone is a plusDemonstrated negotiation skills; excellent objection handling.
High level of business awareness and financial acumen including ability to understand key financial drivers and draw accurate conclusions from them.
Good understanding of American Express business and financial competitive and regulatory landscape.Strong organizational and time management skills, able to set priorities to achieve goals.
Accountability and ownership.
High level of determination and self-confidence, ability to work in groups and contribute to the teams successWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.