Customer Service Representative - Sallent - ALP GIEG

Descripción

Company Description

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ALP GIEG is Europe's premier supplier of mouldings, camera brackets, sensor pads, clips, and other autoglass replacement and repair products. Located in Parets del Vallès, our company is dedicated to providing high-quality products and excellent customer service to our clients.

Role Description

This is a full-time on-site role for a Customer Service Representative, reporting in the Operation Director. The Customer Service Representative will be responsible for providing exceptional customer support and ensuring customer satisfaction.

Key responsabilities

• Provide strong administrative and customer service support
• Monitor customer growth
• Develop customer relations to make ALP GIEG the supplier of choice
• Ensure all sales orders are processed in time to meet deadlines and requested delivery dates
• Respond to all customer queries in a polite, timely and efficient manner
• Communicate with customers on daily basis regarding the status of their orders
• Provide strong analysis support to the sales team
• Keep your manager informed of any challenges with customers/orders
• Analyze the open orders and inform the sales team and customers of any challenges preventing the completion of the order
• Send bi-monthly updates to the customer and sales team regarding the open orders
• Work closely with supply chain, warehouse, and sales team
• Build and develop strong working relationships with customers and internal teams
• Ensuring the logistics of every order going out for your customers
• Attend meetings xugodme with sales team

Qualifications

• Experience in maintaining high levels of customer satisfaction
• Ability to handle customer inquiries, issues, and complaints
• Strong problem-solving and communication skills
• Excellent interpersonal skills and customer-focused attitude
• Experience in the automotive industry is a plus
• Native Spanish and fluent English is a must
• Additional languages is a plus
• Strong Microsoft Office skills
• Team spirit and detail oriented