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    • Junior Customer Support Representative - Valencia - Zoho Corporation Europe

    Zoho Corporation Europe
    Zoho Corporation Europe Valencia

    hace 1 semana

    Default job background
    Descripción
    Job Description

    We are seeking a highly motivated Junior Customer Support Specialist to join our talented team and be part of our exciting growth journey. This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

    Welcome to Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. We empower organizations of all sizes to thrive in the digital age through our cloud-based software and services.

    Key Responsibilities

    • Learn and master Zoho's suite of SaaS products to become a product expert.
    • Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
    • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
    • Maintain accurate and detailed records of customer interactions and resolutions.
    • Contribute to the creation and improvement of support documentation.

    Requirements

    • Full professional proficiency in English and German Language (both written and verbal).
    • Basic understanding of software programs; prior experience with SaaS products is an advantage.
    • Ability to learn quickly and adapt to evolving product features.
    • Excellent problem-solving and analytical skills.
    • Comfortable working in an office environment.

    Benefits

    • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
    • Continuous training and professional development opportunities.
    • Supportive and inclusive work environment.
    • Clear development plan in the short, medium and long run.
    • Participation in coaching and mentoring schemes.
    • Opportunity to work with a global team and contribute to the growth of a leading technology company.
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