Customer Support Agent B2B With Amadeus - Barcelona - Exoticca

    Exoticca
    Exoticca Barcelona

    hace 5 días

    Default job background
    Descripción

    About Exoticca

    We are a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our core commitment is to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

    Our Proposal

    We're looking for experienced sales/customer service professionals to join our team as a B2B Support Agent at one of today's fastest-growing travel companies. You'll be supporting our Travel Advisors from pre-sales to post-trip by providing a differentiating level of customer service.

    Your Responsibilities

    • Provide pre-sales advisor support: Become a product expert to help our Advisors close the deal with their clients.
    • Process bookings for our Travel Advisors.
    • Create custom packages and follow up on special requests.
    • Liaise with our Product team to ensure Advisor needs are met.
    • Provide pre-departure and post-departure advisor support: Answer incoming calls and emails from our B2B Travel Advisors.
    • Provide destination and trip information.
    • Help with visas and country-specific entry requirements.
    • Add or remove excursions.
    • Make cancellations, service amendments and refund requests.
    • Provide information about land and flight services.
    • Help to solve confusion or problems with Advisors' bookings.
    • Handle flight changes, cancellation requests, and process refunds (Amadeus Flights).
    • Work directly with our land suppliers for booking requests.
    • Post-trip complaint management: Thoroughly assess feedback/claims and provide compensation where necessary.
    • Report serious or common problems to relevant stakeholders.

    Requirements

    • Previous Experience: Minimum 2 years of contact center and/or customer service experience.
    • Linguistic Skills: C1/C2 level of English (verbal, reading, writing) is required.
    • Technical Knowledge: Working knowledge of Amadeus (Flights) GDS.

    What We Offer

    • Competitive compensation package in line with job responsibilities and experience.
    • Flexible compensation management for diet, transportation, private health insurance.
    • Hybrid work model: Offices in Barcelona city.
    • Travel packages at reduced prices.
    • Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
    • Referral bonus, if you bring people as talented as you.
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Customer support agent b2b with amadeus