English Speaking Sales Representative - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Location

Barcelona, Spain
Language
English***
Description:Are you interested in working for a worldrenowned fashion brand?

Our company:

Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.

Your role:

Escalate potential service issues. To follow all the processes and procedures of the project.
Ensure contractual SLA is maintained.
Provide cover for other advisors in their absence, either within the same team or across teams.
Liaise with Team Leader/QA/Trainer/TM on specific projects where requested.
To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
To attend regular Team Meetings.
To work on additional tasks required by Team Leader/QA/Trainer/TM connected to keeping up the service performance, quality and customer satisfaction.

Hours and Benefits:

39 hours/week: Monday Friday from 09:00 to 18:00 Salary for 39 hours: 16 732,21 Euros gross/year + up to 1200 Euros gross/year
Ongoing training
Start date: Immediate
Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Why apply?

A large variety of discounts with our partners
Free weekly and after work activities
We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
Real growth opportunities to progress
New and modern office in the center area
Receive a bonus starting from 300 euros for referring your friends

Requirements:

Sales background/experience preferable
Native level speaker of English and fluent in French
Good disposition to work in a customer service environment
Customer care skills ability to listen to and understand the customers' needs
Basic sales skillsUpselling and crossselling
Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Personal abilities:

Highly empathetic
Great time management
Selfmotivated
Resistant to stress
Very good communication, listening skills
Ability to work in a team
Logical approach to problem solving
Ability to work on own initiative
Ability to adapt to different situations and needs
Opportunistic in creating sales leads

If you identify with this, JOIN US

Career opportunities:

If you are interested in growth, our high performers can move to our social media team, become a trainer/mentor, quality analyst, or move into management.

- The period of holiday entitlement is fixed by mutual agreement between the company and the employee

RRQ UNITED KINGDOM