Customer Service Representative for a Luxury - Barcelona, España - Blu Selection

Blu Selection

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

Tasks

Your responsibilities and impact as a Customer Service Representative will be:

Represent the brand and be the first go-to person for customers
Stay tuned on all products/services offered, and be a crucial part of customer retention
Identify, escalate and resolve customer inquiries and complaints with the help of digital tools and your ability to service the customer
Work together with experts to solve complex customer requests
Participate in regular training to build expert knowledge on products/services to provide the best customer service possible
Support developing the internal service hub by introducing your own initiatives

Requirements:

Skills, qualifications, and interests you need to succeed in this role:

Excellent communications skills, both verbal and written
Willingness to understand complex automotive products/services
Native in Arabic ME + Proficient in English (further language skills advantageous)
Motivated and empathetic personality, but also assertive and selfconfident
Wellstructured and selfdependent working style
Applicable experience in customer service and knowledge in the automotive industry is a PLUS

Benefits:

What ́s in it for you?

Competitive salary
Rotational shifts Mo-Su (7:0021:00)
Working in a fastpaced and highly changeable environment
Helping to create the Customer Service Hub of one of the world ́s leading luxury automotive brands
Working in an inclusive, diverse, and international team
Nonhierarchical work environment

Your future company

An innovative luxury automotive brand that is currently insourcing its Customer Service department. They have offices worldwide to cater to the needs of their international clientele. The Customer Service department in Barcelona will focus on a big part of the European Market.