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    Gobernanta Hotel Palacio de Santa Clara - Valencia, España - Marriott International

    Marriott International
    Marriott International Valencia, España

    hace 1 mes

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    Job Description For Gobernanta Hotel Palacio de Santa Clara(HOZ) in Valencia,Spain.

    Job Number Job Category Housekeeping & LaundryLocation Palacio Santa Clara Autograph Collection, Calle Pascual y Genis 22, Valencia, Valencia, Spain VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry.

    Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
    CANDIDATE PROFILE Education and Experience

    • High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR
    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
    CORE WORK ACTIVITIESManaging Housekeeping Operations and Budgets

    • Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
    • Inspects guestrooms on a daily basis.
    • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
    • Inventories stock to verify adequate supplies.
    • Supports and supervises an effective inspection program for all guestrooms and public space.
    • Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
    • Verifies all employees have proper supplies, equipment and uniforms.
    • Communicates areas that need attention to staff and follows up to verify understanding.
    • Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
    • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
    Conducting Human Resources Activities

    • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
    • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
    • Schedules employees to business demands and for tracks employee time and attendance.
    • Verifies employees understand expectations and parameters.
    • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
    • Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
    • Observes service behaviors of employees and provides feedback to individuals.
    • Verifies employee recognition is taking place on all shifts.
    • Participates in an on-going employee recognition program.
    • Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
    • Participates in employee progressive discipline procedures.
    • Celebrates successes and publicly recognizes the contributions of team members.
    Ensuring Exceptional Customer Service

    • Sets a positive example for guest relations.
    • Understands the brands service culture.
    • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
    • Empowers employees to provide excellent customer service.
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
    • Responds to and handles guest problems and complaints.
    • Strives to improve service performance.
    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.

    Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todays traveler a range of unique experiences suited to their individual sense of style and adventure.

    All Autograph Collection hotels look to attract The Individualist, the brands target consumer.

    The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.

    In joining Autograph Collection, you join a portfolio of brands with Marriott International.

    Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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