Director, HRbp - España - Sitel Group

Sitel Group

Empresa verificada

España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Learn, Lead & Grow at Sitel Group
We believe experiences are everything and that happy associates are successful ones.

That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 160,000 people around the globe - working from home or one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.

Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

Job Summary

The Director, HR Business Partner will be responsible for the HR/leadership business partnership activities, developing, aligning and executing on HR initiatives with our contact center operations both in brick and mortar locations as well as virtual (as applicable).

This role will have frequent contact with Executive North America leadership members, and will be part of the North America HR leadership team reporting to VP, HR - North America.

You Will

Provides strategic direction and oversight to the HR Managers assigned to particular sites or accounts.
Plans, leads, develops,, and implements policies, processes, training, initiatives, and surveys to support the organizations' human resource compliance and strategy needs.
Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
Collaborates with senior leadership to understand the organizations' goals and strategy related to staffing, recruiting, and retention.
Partners with leadership to develop the departmental budget.

You Have

4year college degree in human resources or business or equivalent experience and education,
Bonus points for Master's degree in related field preferred and/or CHRL designation.

years progressively responsible experience in Human Resources management inclusive of HRBP and HR Generalist responsibilities.

57 years' experience working as a Human Resources leader supporting senior leadership teams in a Corporate/ professional environment.
Background in associate relations, learning and development, and problem/conflict resolution.
Experience managing, coaching, and developing others.

Our Perks
Competitive salaries, benefits, retirement contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.

GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.

Our talent is our strategic differentiator.

By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work.

Sitel Group is proud to be an Equal Opportunity workplace.

**Director, HRBP - Canada