Call Center Supersivor - Barcelona, España - SLS

Descripción

What you'll do

• Support the PBX team to consistent with hotel policies and procedures.
• Responsible for ensuring that all guests receive a seamless and expedited experience.
• Assists Front Desk and Accounting department in locating and verifying phone charges for guests.
• Keeps updated contact information on employees in other departments.
• Refer guests' complaints to appropriate departments.
• Knows the responsibilities of other departments to be able to determine the appropriate department to forward all calls.
• Provide information and demonstrate knowledge of all hotel facilities and services.
• Accept and deliver all messages promptly and accurately.
• Provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
• Ensure that the privacy of the guests and the confidentiality of the information is respected.
• Provides direction and support for the PBX team ensuring all reports are accurate and standards are met.
• Ensures all guest concerns are addressed promptly, exceeding the guest's expectations, conducting follow up, and properly documenting concerns to ensure proactive and long-term solutions.

What we are looking for...

• +3 years experience in hospitality within hotels with a similar position.
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Excellent verbal and written communication skills. Fluent in Spanish and English. Additional languages will be highly valuable.
• You make people feel good - your team, guests and colleagues alike. You make a positive impact.
• You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS's unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You're up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.