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    • Manager, Revenue Operations - Palma de Mallorca, Islas Baleares, Spain - Remote

    Remote
    Remote Palma de Mallorca, Islas Baleares, Spain

    hace 6 días

    Default job background
    Educación / Formación
    Descripción

    Job Summary

    We are seeking a highly skilled Manager of CRM, Systems and Tools to join our Revenue Operations team. As a remote position, you will oversee the Salesforce CRM system, ensuring its optimal use to drive sales initiatives. This role involves managing a team of CRM specialists and collaborating with various departments to align our CRM strategy with business goals in a fast-paced environment.

    About You

    • Strong knowledge of Salesforce CRM and its various components (Sales Cloud, CPQ, Service Cloud, Marketing Cloud, etc.)
    • Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder Certification required; Business Analyst, Platform Developer I Certification is nice to have.
    • Excellent project management skills with the ability to handle multiple projects simultaneously.
    • Proven experience in a leadership role, managing a team of CRM professionals.
    • Solid Business understanding with an ability to translate business needs into a set of workable, specific requirements
    • Proven ability to work in a fast-paced, global environment with multiple priorities that requires strong project management and decision-making capabilities. Hands-on approach required.
    • Strong personal accountability and personal alignment to Remote's values

    Key Responsibilities

    • CRM Management
      • Oversee the administration, configuration and optimisation of the Salesforce platform
      • Develop and implement CRM policies, procedures, and best practices to support GTM goals
      • Establish, design and enforce Salesforce governance policies and best practices to promote sustainable and scalable solutions
      • Ensure adherence to best practices for Salesforce development, including code reviews and version control
      • Maintain documentation related to Salesforce configuration, processes, and changes
      • Lead, mentor, and develop a team of CRM administrators and developers, fostering a collaborative and high-performance work environment.
      • Foster an agile, structured and collaborative working environment, promoting continuous improvement and innovation.
      • Assess team capacity and allocate resources effectively to ensure balanced workloads and timely completion of tasks.
      • Prioritise and assign projects and tasks based on business needs, team members' strengths, and development areas.
      • Monitor progress and adjust assignments as necessary to manage peak periods and ensure project deadlines are met
    • Integration and Process Improvement :
      • Translate business requirements into scalable technical solutions
      • Identify and implement process improvements to enhance CRM functionality and user experience.
      • Engage in iterative processes to understand user needs, define problems, ideate solutions, prototype, and test enhancements.
      • Lead projects to integrate Salesforce with other systems and tools, such as marketing automation platforms, customer support systems, and data analytics tools.
      • Collaborate with IT and other departments to ensure seamless integration and data flow between Salesforce and other business applications.

      Working at Remote

      • You'll report to : Director, Revenue Operations Processes & Systems
      • Team : Revenue Operations
      • Location : EMEA, Central America
      • Start date : As soon as possible

      Benefits and Perks

      • Work from anywhere
      • Unlimited personal time off (minimum 4 weeks)
      • Quarterly company-wide day off for self care
      • 16 weeks paid parental leave
      • Mental health support services
      • Stock options
      • Home office budget & IT equipment
      • Budget for local in-person social events or co-working spaces

      What We Offer

      We offer fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands.

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