European Implementation Lead, Supply Chain - Madrid, España - Brambles Group

Brambles Group
Brambles Group
Empresa verificada
Madrid, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

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Descripción

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11,000 people and operate in more than 55 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.


What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


Job Description:

Position Purpose


To lead the roll out of the COLT project for Europe being responsible for the implementation of the system and the necessary support in the assigned SCs.

To assist Service Centres Carriers & Others with COLT systems implementation and with any problems related to the project; to filter support requests and direct them to the appropriate systems or people as well as providing immediate first level support and training to resolve usage difficulties.

To promote the CHEP mobile APP ensuring the adoption of this tool across EU. To develop and create training materials. To provide ongoing support, training and document control for the COLT processes.

Major/Key Accountabilities

  • Primary focus is to drive the implementation of the COLT Programme across the European Service Centres including the roll out of CMA (CHEP Mobile APP) across EU
  • To deputise for the Programme Manager
  • To gather the feedback, requirements and issues from the implementations, identify gaps in the system raising change requests when needed, review solution proposals from IT, lead the testing of the new functionalities and bug fixes, complete UATs, communicate the new releases & train the SCs, hauliers and internal department on the new features.
  • To communicate with the IT team and facilitate the resolution to Service Centre and haulier issues
  • Develop, create and deploy training materials and Standard Operating Procedures to ensure the transition to COLT systems into the service centres based on Global standards
  • Be part of the support structure for the daily issues being faced by the Service Centres and hauliers deploying COLT and CMA and the resolution of those issues
  • Evaluate support requests and direct to the appropriate system or person for resolution
  • To manage the multichannel systems for carriers, service centres and other teams to raise problems: Teams, eMail, Phone, ServiceNow
  • Monitor systems usage for major fluctuations developing the necessary reports and proactively communicate to carriers or service centres to accomplish target of system usage and project dealines
  • To track the issues raised and escalate when problems linger
  • Stakeholder management, CTQ analysis to ensure customer satisfaction

Qualifications:


  • Bachelor degree
  • Green Belt
  • Project Management
Experience

  • Supply chain experience
  • Service Centre Procedures
  • SAP
  • Service Now
  • IT background
Skills and Knowledge

  • Strong interpersonal, presentational, and networking skills
  • Strong analytical and technical skills including negotiating, risk mitigation and problem resolution
  • Team player but able to work autonomously
  • Able to create multi modal training materials
  • Able to manage and maintain documentation to ensure global consistency
  • Experience with logistics and supply chain industries
  • Experience with working on multi stakeholder projects
  • Experience with working closely with CHEP IT
Languages


Essential:
English

Preferred Education

Degree and equivalent - Industrial Engineering

Preferred Level of Work Experience

  • 3 years


We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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