IT Service Desk Engineer - Barcelona, España - Salute

Salute

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Across the data center industry - from deployment, through operations and maintenance, to decommissioning - Salute is the industry leader of delivering global data center services executed with precision.

At Salute, we don't have employees. We have team members. It's our culture, and it's a significant driver of the success we're able to deliver for our clients.

This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety and responsibility.

Key Accountabilities

Provide 1st and 2nd line support to the business.
Provide VIP Support and guidance.
Provide Remote Support & assistance
Ensure all Incidents & Service Requests are handled within our Service Level Agreements.
Ensure Services are maintained and always available for use.
Ensuring quality and completeness of enduser hardware and software asset inventory management.
Configure PC's and set up for users
Set up misc. hardware and software for users.
Ensuring enduser devices are patched and meet our Compliance standards.
Microsoft M365 Administration & Support.
Enduser device management via Intune
Mac device management

Knowledge & Experience

Preferred qualifications:

ITIL Foundation Certificate or ITIL v
A+ Certification or similar Microsoft Training
Demonstrable experience delivering IT Support to a high standard

Required skills & experience:

Minimum 2 years' Experience working in an IT Service Organization
Works under own direction
An understanding of Networking
Active Directory and Group Policy
Microsoft Office 365, including Teams and SharePoint
Microsoft Azure, Intune, and Defender for Endpoint
Ivanti Service Manager or similar ITSM toolset experience
MacOS and Mac device management working knowledge

If your professional growth and compensation trajectory are restricted in any way, consider

Stepping into a role with a nationally recognized leader in the Mission Critical market
Working with an employer who maintains a corporate philosophy to hire only our nation's best
Who invests in and are unilaterally committed to continuing the enrichment of their employees

If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.

EMEA