Customer Care Agent - Barcelona, España - Jameda

Jameda
Jameda
Empresa verificada
Barcelona, España

hace 12 horas

Isabel García

Publicado por:

Isabel García

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Descripción
Company Description

Become part of our Customer Care Heroes and save the day for our customers by creating extraordinary experiences
jameda is Germany's market leader and largest doctor-patient platform. Our employees benefit from the growth through competitive salaries.

As part of the DocPlanner Group (Doctoralia in Spain), the leading global unicorn healthcare platform, supported by investors such as Goldman Sachs, Target Global and others, we help 130,000 physicians and clinics worldwide.

Over 80 million patients in 13 countries find the right doctor and appointment on our national platforms, supported by our 2,200 employees.

We connect doctors and patients easily, quickly and precisely with our software-as-a-service products.


Job Description:


What you can expect with us:

As our Customer Care Hero you'll be on the front lines, using your extraordinary powers to provide world-class support and transform our customers ́ experiences from ordinary to exceptional.


  • You are the personal contact for our existing customers and are responsible for the continuous successful use of our software product for the Germanspeaking region and in German language
  • You will document all client related information in our CRM tool
  • You are a brand ambassador for jameda and can consult our customers regarding the full variety of our products

Qualifications:


We would like to get to know you if you:

  • Have worked as a Customer Service Agent or in a comparable position, ideally in a fast
  • paced, performance-driven environment, before and have a sixth sense for identifying and assessing customer needs
  • Have gained initial experience in stakeholder management and you do not hesitate to take ownership in complex situations
  • You are able to prioritize on your own and can manage multiple tasks at the same time
  • Show high selfconfidence when talking to customers on the phone and are not afraid to approach people directly
  • Love technology you like to discover new software solutions and tools and are a quick learner in the technical environment
  • Feel confident in speaking German and English in a professional setting
Additional Information


Why you should apply:


  • Competitive salary adequate to your experience and skills.
- Free health insurance & wellnes Ifeel platform (unlimited).

  • Corporate access with Andjoy colaboration.
- Off days package.

  • Additional paid holiday on your birthday/workanniversary to celebrate with your loved ones or to have a selfcare day
  • Share options plan after 6 months working with us.
  • Free English classes.
  • Flexible working hours (plot twist: this is true).
  • Working from home policy
  • Amazing culture in our BCN Office, close to the beach
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