Freelance Community Manager - Barcelona, España - &FRIENDS
hace 2 semanas
Descripción
*Please note this role is being booked on freelance platform &FRIENDS- You will be required to set up a free profile there in order to progress*We've got an exciting opportunity for a community manager to join our Emmy Awardwinning Creative Social team, working alongside one of our partners - a leading global
technology brand and household name.
effectively embody the brand's TOV through online conversations. The Community
Manager must adhere to established protocols for moderation, and make key
working with key brand stakeholders to address sensitive or controversial topics.
Responsibilities
- Manage active audience engagement on social platforms, getting involved in
interaction and creating communities around the client.
- Reporting feedback from users and escalating sensitive issues in a timely
- Measuring and capturing key data, trends, sentiments and reactions to content
- Adhering to a consistent tone of voice.
Requirements:
- 3+ years experience executing community management on behalf of a brand.
- Experience using Sprinklr for community management.
- Experience building audiences and increasing engagement.
- Someone who is fluent in English with excellent written and communication
- Somebody who is passionate about social media.
- Somebody who understands mainstream social media audiences and pop
- Excellent problem solving skills, with the ability to flex and pivot in a fastpaced
- Have an excellent understanding of all social media platforms, particularly
- Must be a team player, and be able to wear different hats as needed
- Experience with creative / social media agencies desired.
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