Technical Operations Analyst (BB-DA6A9)
Encontrado en: Neuvoo ES
•Define and implement the systems monitoring solution for Small World. This is likely to include existing technologies (e.g. Zabbix, Grafana) with additional solutions.
•Ensure that all customer journeys/processes are documented, such that their technical implementation can be appropriately monitored and measured, and the impacts of any service issues easily determined.
•Actively monitor the service estate; raise event and incident alarms as appropriate; execute “Tier 1” playbooks to restore service
•Take an incident management role to co-ordinate the response to service issues that required Tier 2 support and beyond. “Own” the incident through the resolution, managing communications with key stakeholders throughout.
•Liaise with development teams to identify monitoring and operations requirements for new solutions.
•A strong technologist, with experience in technical operations and incident management.
•Confident and able to take a leadership position when pulling together ad-hoc teams to address service incidents
•Calm under pressure and able to work with focus and clarity in times of stress
•A strong communicator, able to work at a detailed level but also communicate effectively with senior stakeholders
•Collaborative but authoritative; able to represent operations effectively across Technology and ensure that operations requirements are recognise and addressed in new solutions.
•Deep experience (5 yrs +) in both Technology Operations, ideally with a background in ITIL.
•Experienced with Java/J2EE environments, ideally some experience with IBM Websphere
•Working knowledge of leading solutions in the technology operations space, including monitoring technologies such as Grafana, and APM solutions such as SolarWinds, PagerDuty, Dynatrace etc)
•Familiar with both hosted and cloud solutions
calendar_todayhace 3 días
work Small World FS