Autodesk

Customer Success Specialist Norway (BB-98258)

Encontrado en: Neuvoo ES

Descripción:
Job Requisition ID # 21WD45473 The Customer Success Specialist (CSS) enjoys a strategic post-sales role to drive on-boarding, adoption and retention of our most at-risk and valuable Autodesk accounts. They provide guidance and resources directly to customers that demonstrate business value from their Autodesk investment. A CSS will partner with sales teams, reseller partner ecosystems, technical support, client services, etc. in their select sales market and territory. A CSS will help identify expansion opportunities as a part of their customer engagement and promote those opportunities to the appropriate sales channel to drive account growth. Principal Duties and Responsibilities Drive a high volume of quality engagements via phone, e-mail, social media, and other mechanisms with various customer contacts to maximize impact on customer success Collaborate effectively with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with at-risk and high value customers Develop and execute a territory plan to effectively utilize available resources, manage time and resources effectively, and achieve or exceed assigned targets and goals Drive or support the closure of renewals together with reseller partners within an assigned territory, industry or market Discover through customer engagement the customer's business challenges specific to their industry Support a customer's journey through onboarding, adoption, retention, and expansion to achieve customer success Leverage an understanding of customer success principles, approaches and metrics when working with at-risk customers Articulate business workflow and industry trends that impact the customers business challenges Utilize people and technology resources appropriately to correctly assess risk of retention for assigned renewal opportunities Employ provided technology solutions to document all customer opportunities and customer activity Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success, together with reseller partners and internal sales teams Build strong relationships for business planning with extended team Identify opportunities for expanding Autodesk’s business with a customer and transfer the expansion opportunity to the appropriate sales team member and/or reseller partner for follow up and next steps Respond to partner and customer inquiries in a professional and prompt manner Build strong customer and reseller partner relationships for repeat business Forge strong customer relationships and insights over the phone Prioritize, multi-task and perform effectively under pressure Link business processes with product and technical solutions Technical Skills Required: Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint) Experience with Salesforce or another CRM Software preferred Experience in the software or SaaS sales or renewals environment Advanced Nowegian language skills Preferred Skills/Experience: Background needs to be in customer facing roles including account management, customer support, project management, customer success or sales. Strong empathy for customers AND passion for revenue and growth Program or Project Management skills are an asset Excellent interpersonal skills will be needed to build the strong relationships, particularly with field organizations and business partners, which will be critical to success. Experience in managing issues, scope, and quality while bringing areas of responsibility and tasks to completion under strict deadlines Highly skilled at multi-tasking with the ability to quickly adapt and learn. Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment Highly skilled at managing time between calls, troubleshooting follow ups, customer relationship management and new customer outreach Ability to think outside the box as needed with an instinct for innovation Ability to build collaborative relationships within sales as well as sales support to facilitate better customer experience Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in Experience internally collaborating and influencing large matrixed organization Knowledge of sales organizations and approaches Strong phone skills required Strong verbal and written skills required

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location_onBarcelona, España

work Autodesk

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