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    • Customer Engagement Expert for South Europe - Torrejón de Ardoz - Ds Smith

    Ds Smith
    Ds Smith Torrejón de Ardoz

    hace 1 mes

    Default job background
    Descripción

    About Us

    DS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast-moving consumer goods, and industrials.

    Redefining Packaging for a Changing World

    We are committed to leading the transition to the circular economy while delivering more circular solutions for our customers and wider society. This involves replacing problem plastics, taking carbon out of supply chains, and providing innovative recycling solutions.

    About the Role

    The Customer Engagement Specialist will support the local market of DS Smith Packaging organization in continuous improvement of relationships with customers. This includes creating positive experiences that underpin long-lasting partnerships through our Model to Serve.

    Key Responsibilities

    • Develop and lead a local program of End-to-End Customer Engagement to reach across the local market, supporting all clusters and business units in line with Model to Serve.
    • Handle a wide range of workshops (1:1), physically, virtually, and hybrid, to deliver superior Customer Engagement.
    • Help organize and run larger workshops (1:many) webinars and multi-customer events, including the annual customer event.
    • Owning the localization of trends & insights, from mega trends, packaging trends, and insights within prioritized categories, as well as retail to e-comm and sustainability.
    • Manage, maintain, and update the physical space of Madrid's Customer Innovation HUB to remain dynamic, refreshed, and updated.
    • Build content and compelling storytelling presentations based on relevant trends, insight, and best practice, and deliver them in an informative, engaging, and relevant way to our customers' world.

    About You

    To succeed in this role, you should have:

    • 3-5 years of experience in sales, marketing, and/or brand management within FMCG companies, Retail, research companies, or design agencies.
    • A natural energy, proactivity, and desire to help both Customers and colleagues succeed.
    • Strong communication and presentation skills, enjoying working collaboratively and creatively with both Customers and colleagues.
    • Strong influencing and trust-building skills, being good at winning the confidence of both Customers and colleagues.

    What We Offer

    You can expect:

    • A competitive salary package of €55,000 - €65,000 per annum, depending on your experience.
    • Outstanding career development opportunities.
    • A fast-paced stimulating international environment.
    • Teamwork.

    Location: Torrejón de Ardoz (Madrid) - (hybrid)

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Torrejón de Ardoz