Project Manager - Madrid, España - BT

Empresa verificada

Madrid, España

hace 6 horas

Publicado por:

Isabel García

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Descripción

Project Manager

Job Req ID:14461
Posting Date:17-Apr-2023
Function:Business Services & Operations
Location:Madrid, Spain
Salary:Competitive
Why BT?
We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company.

At our heart we're a technology company with research and innovation in our bones and a desireto be personal, simple, and brilliant for our customers - those are the values we liveby whilst also creating an inclusiveworking environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scalecapableof achieving great things.

From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering largescaletechnology infrastructure likethe creation of BT Sport.

Today in this fast changing, always on, digital world our purposeremai ns true. Yet the market conditions, regulation and competition we face are tougher than ever before.

So if you have the drive, optimism and resilienceto help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursuenew careers.

If that's you and what you're looking for, we'd love you to be part of our future.

Why Business Unit/Function

Group Business Services lies at the centre of BT's transformation; enabling the Customer Facing Units (CFUs) and Corporate Units (CUs) it supports to deliver brilliant customer experience effectively and efficiently.

The purpose of Contract Delivery Services is to be recognised as a world class delivery organisation supporting theend to end L2C proc ess on behalf of BT's
largest corporatecustomers, ensuring end to end delivery of servicerequests, projects and customer billing

Why this job matters

Experienced Project Management resource who manages projects that may involve a higher element of risk to business and require ability to use recognised project management methods and processes.

The roleis typically responsible for one or more end to end projects, including the financial impact for owned elements (e.g. a subproject/project/within a bigger project) of projects, and expected to be accountable for those elements of the projects.

The role has a high level of interaction with stakeholders and customers and has a direct impact on Customer outcomes and experience.

What I'll be doing - your accountabilities

Skills required for the job

Responsible for endtoend delivery of mid to High complexity CSR's as per scope, cost and time.
Build and own client and stakeholder relationships at senior levels (CSD's, CDD's, Customer success and prime external customers as per equivalent hierarchy)
Take ownership and accountability of team's SLA targets & driveteam to exceed or meet them at the minimum
Creates required project documentation and manages deliveries, creating project plan, communications plans, and milestones with end customers
Manages project costs, deliverables and resources in lien with commitments, managing variances to agreed plans and manages risks within delivery
Strong project delivery skills to manage endtoend delivery of Mid to High complexity CSR's.
Excellent communication stakeholder management relationship skills required.
Requires experience working in collaboration with multiple/ wider teams
Ability to manage risks, issues and dependencies through the lifecycle of the project.
Ability to persuade and influence and inspire clients at peer level
High degree of business and commercial acumen
Significant experienceof leading and delivering complex projects, requiring management of mediumterm and longterm timeframes
Coordinates activities across multipleteams in including the end customer to plan success implementation of projects
May also manage midsizeteams of Project Management Professionals and Project Implementation Coordinators in addition to their Project Management work as individual contributors.
Ability to take shared responsibility (with

immediate manager and/or lead project manager of larger project) for volume, quality, timeliness of end results of specified projects at the account or business unit level

Porject Management Certification

Connected leaders behaviours

Experience you would be expected to have

Change Agent
Team Coach
Customer Champion
Experience of owning mid to largesize projects and proven record of delivering against predetermined requirements, often in reasonabletimescales.
Experience managing multiplestakeholders and vendors
Should have understanding and experience of ITIL

Functions.