Italian-speaking Customer Representative - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Advisor

Location

Barcelona, Spain
Language
Italian***
Description:Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for Italian Speaking Customer Representative to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

Fulltime contract, 39 hours/week: Monday to Friday 9:0018:00
Salary: 17900 Euros gross/year + up to 1200 Euros gross/year in bonus.
Great office location in Barcelona
Friends hunting (referral) bonus
Full paid training about the company and the project you will be working on
Career development program and specialized courses
Opportunities for a career abroad through the International Mobility Program

What you'll experience with us

As a Customer Representative in our team, you will:

Log call details onto call management systems and provide response and resolution within SLA
Escalate potential service issues initially with Mentor
To follow all the processes and procedures of the project
Ensure contractual SLA is maintained

We'll be a great match if you:

Are native or proficient in Italian and advanced in English
Have good disposition to work in a customer service environment
Have customer care skills ability to listen to and understand the customers' need
Can take ownership of, and progress calls to resolution or to escalate call to resolution

It would be a plus if you:
Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short:

You will be joining over passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day And we will offer you a fun and challenging job that will allow you to develop and grow.

If this sounds like you, join us

We are an equal-opportunity employer

RRQ ITALY