Bilingual French/English Admin Support Advisor - Barcelona, España - Newco Communications

Descripción

f you're passionate about providing top-notch customer service, love the thrill of a dynamic work setting, and enjoy connecting with people, then we want you Join our team and be part of a company that's all about creating fantastic service experiences for our incredible customers.Your tasks include:Handling inbound and outbound customer emails (calls) in a professional and courteous manner, ensuring a positive customer experience.Providing accurate and timely information to customers regarding our diverse range of products, services, and company policies.Assisting customers with inquiries, complaints, and problem resolution, demonstrating a commitment to their satisfaction and building strong customer relationships.Documenting all customer interactions meticulously, maintaining detailed and accurate records for future reference.Collaborating effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.

Requirements

Native-level proficiency in French (both spoken and written) is essential.Very good knowledge of the English language to effectively communicate with colleagues and handle customer interactions.A high school diploma or equivalent qualification is required.Previous experience in customer service or a related field is a plus, but not mandatory.Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.Ability to multitask and pay attention to detail in a fast-paced environment.Proficiency in using computer systems and familiarity with different software applications.

Offer

Multicultural, fun and friendly work environmentInternal growth opportunities (amazing opportunities for career progression)Extensive paid trainingPermanent position and competitive salaryUnlimited coffee, fresh fruit during office daysFree online Spanish lessons (outside working hours)Comprehensive support for mental health and well-being.Great staff parties – a very important part of the team buildingIf you are enthusiastic about providing exceptional customer service and have the skills and qualifications we are looking for, we want to hear from you Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.